Privacy Policy

Who we are

Visa Plan Migration Lawyers is an Australian law practice. Immigration advice is provided by solicitors admitted under the Legal Profession Uniform Law. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information we collect

We collect personal information necessary to provide legal services and to respond to enquiries. This may include your name, contact details, date of birth, nationality and immigration history, family details, employment and qualifications, and documents you provide in support of a matter.

We collect this information directly from you, including through our online enquiry forms and by email, telephone and in person. Where you authorise it, we may also receive information from third parties such as sponsors, employers, assessing authorities and government agencies.

How we use your information

We use personal information to assess and advise on your matter, prepare and lodge applications, communicate with you and relevant third parties, meet our professional and legal obligations, and administer our practice. We do not use your information for unrelated purposes without your consent.

Website analytics and advertising

This website uses Google Tag Manager, Google Analytics 4 and Google Ads to understand how the site is used and to measure advertising. These tools may set cookies and collect information such as your device, browser, pages visited and approximate location. This information is used in aggregate to improve the site and our services.

You can control cookies through your browser settings. Disabling cookies may affect how parts of the site function. Enquiry forms on this site are provided through a third-party platform that processes the information you submit so that we can respond to you.

Disclosure of your information

We disclose personal information only as necessary to act on your matter or as required or authorised by law. This may include disclosure to the Department of Home Affairs and other government agencies, courts and tribunals, skills assessing authorities, and our service providers under appropriate confidentiality arrangements. Communications between you and our solicitors are generally protected by Legal Professional Privilege.

Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. We retain personal information for as long as necessary to provide our services and to meet our professional, legal and record-keeping obligations, after which it is securely destroyed or de-identified.

Access, correction and complaints

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, or if you have a privacy concern, contact us using the details below.

If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact us

Visa Plan Migration Lawyers, Level 13, 257 Collins Street, Melbourne VIC 3000. Email [email protected] or call (03) 9958 5854.