We appreciate your retainer of our Firm, Visa Plan Migration Lawyers. As a valued client, we strive to provide you with exceptional service and ensure your satisfaction throughout the engagement. To clarify our refund policy, we have outlined the terms and conditions below:
a. Our firm follows a standard payment structure for migration services, as outlined in the service agreement which you signed to engage our services.
b. Payment is due in full upon the execution of the engagement agreement or as specified in the agreement.
Scope of Refunds:
a. Refunds will only be considered for clients who have made full payment for the migration services to our firm.
b. Refunds will be assessed on a case-by-case basis, and may only be granted strictly under the following circumstances:
(i) If our Firm is unable to deliver the agreed-upon migration services due to unforeseen circumstances or events beyond our control.
(ii) If our Firm fails to perform the migration services in accordance with the terms and conditions specified in the engagement agreement.
(iii) If our Firm determines, at its sole discretion, that a refund is warranted based on exceptional circumstances.
a. To request a refund, the client must submit a written refund request detailing the grounds for the request, along with any supporting documentation.
b. The refund request must be submitted to our firm’s designated point of contact within 14 days from the date of completion of the migration services or discovery of the grounds for the refund.
c. Our firm will review the refund request in a timely manner and make a determination based on the provided information and applicable terms and conditions.
d. If a refund is approved, our firm will initiate the refund process promptly, using the same payment method used by the client for the original payment.
Limitations and Exclusions:
a. Our firm reserves the right to deny refund requests that do not meet the specified refund criteria outlined in this policy.
b. Our firm shall not be held liable for any costs, expenses, or damages incurred by the client beyond the amount paid for the migration services.
c. Refunds will not be granted for any portion of the migration services that have already been completed or for work in progress.
Amendments and Modifications:
a. This refund policy may be amended or modified by our firm at its sole discretion, and any such changes will be communicated to clients in writing.
We trust that this refund policy provides you with a clear understanding of our guidelines and procedures. If you have any questions or require further clarification, please do not hesitate to contact our office.