Where these jobs are in Australia
| VIC | NSW | QLD | SA | WA | TAS | NT | ACT |
| 26.8% | 34.7% | 16.9% | 6.5% | 8.6% | 1.6% | 0.8% | 4.0% |
Source from: https://labourmarketinsights.gov.au/occupation-profile/ict-support-technicians?occupationCode=3131
Job Summary of this Unit Group:
ICT Support Technicians provide support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.
Requisite Education:
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
In Australia:
- AQF Associate Degree, Advanced Diploma or Diploma (ANZSCO Skill Level 2)
In New Zealand:
- NZQF Diploma (ANZSCO Skill Level 2)
Whether the Education can be substituted with experience:
- Yes, at least three years of relevant experience and/or relevant vendor certification may substitute for the formal qualifications.
- In some instances, relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Detailed Tasks:
- determining software and hardware requirements to provide solutions to problems
- responding to inquiries about software and hardware problems
- adapting existing programs to meet users’ requirements
- installing and downloading appropriate software
- ensuring efficient use of applications and equipment
- implementing computer networks
- designing and maintaining websites
- repairing and replacing peripheral equipment such as terminals, printers and modems
- may work in a call centre
313111 Hardware Technician ANZSCO
Supports and maintains computer systems and peripherals by installing, configuring, testing, troubleshooting, and repairing hardware.
Skill Level: 2
Skilled Occupations List: Short Term
313112 ICT Customer Support Officer ANZSCO
Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre.
Skill Level: 2
Skilled Occupations List: Short Term
Alternative Titles:
- ICT Help Desk Officer
- ICT Help Desk Technician
- Systems Support Officer
Specialisations:
- Network Support Technician
- Operator Command Support Systems (Army)
313113 Web Administrator ANZSCO
Designs, builds and maintains websites, and provides web technology solutions and services.
Skill Level: 2
Skilled Occupations List: Short Term
Alternative Title:
- Web Master
313199 ICT Support Technicians nec ANZSCO
This occupation group covers ICT Support Technicians not elsewhere classified.
Skill Level: 2
Skilled Occupations List: Short Term
Occupations in this group include:
- Applications Packager
- Computer Systems Technician
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