Where these jobs are in Australia
| VIC | NSW | QLD | SA | WA | TAS | NT | ACT |
| 30.5% | 43.1% | 10.6% | 5.3% | 5.4% | 0.6% | 0.4% | 4.1% |
Source from: https://labourmarketinsights.gov.au/occupation-profile/ict-support-and-test-engineers?occupationCode=2632
Job Summary of this Unit Group:
ICT Support and Test Engineers develop procedures and strategies to support, create, maintain and manage technical quality assurance processes and guidelines and systems infrastructure, investigate, analyse and resolve system problems and performance issues, and test the behaviour, functionality and integrity of systems.
Requisite Education:
Bachelor degree or higher qualification
Whether the Education can be substituted with experience:
- Yes, at least five years of relevant experience and/or relevant vendor certification may substitute for the formal qualification.
- In some instances, relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Detailed Tasks:
- scheduling and conducting quality audit inspections, and analysing and reviewing systems, data and documentation
- identifying variations and potential high risk areas in securing adherence to standards and procedures
- recommending corrective action plans and improvements in the resolution of non-compliance with standards detected through monitoring and auditing of processes and procedures
- communicating, educating and liaising with users and management to ensure awareness and adherence to standards, procedures and quality control issues and activities
- assisting in troubleshooting, diagnosing, testing and resolving system problems and issues
- developing, conducting and providing technical guidance and training in application software and operational procedures
- analysing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security systems
- testing, identifying and diagnosing functionality errors and faults in systems, and programming code within established testing protocols, guidelines and quality standards to ensure systems perform to specification
- performing organisational systems architecture reviews and assessments, and recommending current and future hardware and software strategies and directions
- creating and reviewing technical documentation such as procedural, instructional and operational guides and manuals, technical reports and specifications and maintenance inventory systems
263211 ICT Quality Assurance Engineer ANZSCO
Creates, maintains and manages technical quality assurance processes and procedures to assess efficiency, validity, value and functional performance of computer systems and environments, and audits systems to ensure compliance with, and adherence to, accredited internal and external industry quality standards and regulations. May supervise the work of ICT quality assurance teams.
Skill Level: 1
Skilled Occupations List: Short Term
Alternative Titles:
- Quality Analyst (ICT)
- Quality Manager (ICT)
- Quality Specialist (ICT)
Specialisations:
- Computer Systems Auditor
- Systems Auditor (ICT)
263212 ICT Support Engineer ANZSCO
Develops support procedures and strategies for systems, networks, operating systems and applications development, solves problems and provides technical expertise and direction in support of system infrastructure and process improvements, and diagnoses and resolves complex system problems.
Skill Level: 1
Skilled Occupations List: Short Term
Alternative Titles:
- Support Analyst
- Support Architect
263213 ICT System Test Engineer ANZSCO
Specifies, develops and writes test plans and test scripts, produces test cases, carries out regression testing, and uses automated test software applications to test the behaviour, functionality and integrity of systems, and documents the results of tests in defect reports and related documentation.
Skill Level: 1
Skilled Occupations List: Short Term
Alternative Titles:
- Systems Tester
- Test Analyst (ICT)
263299 ICT Support and Test Engineer nec ANZSCO
This occupation group covers ICT Support and Test Engineers not elsewhere classified.
No Occupations have currently been identified for this residual category
Skill Level: 1
Skilled Occupations List: Short Term
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